Virtual Airlines Manager

ENGLISH FORUM => Support for SIM ACARS => Topic started by: lauriejd on February 20, 2018, 07:27:29 PM

Title: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: lauriejd on February 20, 2018, 07:27:29 PM
Hi there,
I setup my VA a week ago. Tried to connect SIM ACARS to website and get three errors.
These errors include:
Can not get Aircraft from VA web etc.

My Website is
www.singaporevirtual.ml


Please help me asap!
I fill out all necessary info.


Laurie Davies
CEO Singapore Virtual
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: VAM on February 20, 2018, 11:41:21 PM
send me user and password in private message in order to debug what is the reason
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: N910CJ on February 25, 2018, 08:22:24 AM
Hello,

I am having the same trouble, I think? Here are the errors I keep getting when I try to connect SIMACARS to my VA...

"Error trying to get aircrafts from VA web."

"Error trying to connect to the VA web."


I have sent the details and my credentials in private message. Please let me know if I can help you more.

Stoary Smith ~ CEO
YELLOW ROSE AVIATION
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: VAM on March 07, 2018, 09:34:51 PM
Hello,

I am having the same trouble, I think? Here are the errors I keep getting when I try to connect SIMACARS to my VA...

"Error trying to get aircrafts from VA web."

"Error trying to connect to the VA web."


I have sent the details and my credentials in private message. Please let me know if I can help you more.

Stoary Smith ~ CEO
YELLOW ROSE AVIATION

these last days were too busy for me, will check this week-.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: N910CJ on March 08, 2018, 12:21:25 AM
Thank you.  I'll be standing by.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: N910CJ on March 14, 2018, 12:49:04 AM
Hi Alejandro,

Any headway with this? I'm still getting the same errors I listed above.

Calvin
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: vbx147 on April 17, 2018, 06:15:09 AM
I got the same problem with SimAcars yesterday and i think it has somthing to do with my server going SSL
Anyone know how to get SimAcars to work with SSL.
SimAcars worked like a charm before i got the SSL
Regards
Leif
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE. (Solved)
Post by: EUP0001 on June 19, 2018, 07:36:12 PM
Hello
I have the same error.
please can you help me?

thanks
I have no / afhter the link vam
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on June 21, 2018, 08:05:02 PM
Hello all.  I'm just adding my situation to this thread. It may be all related.

SimAcars - which worked faithfully for 50 flights - has suddenly refused to process  pirep #51.

10 days ago, I purchased an SSL certificate for my mail domain... also purchased an SSL for the VA domain for when I actually remove it from under my main domain. Basically the VA template is in 'beta' mode as the pending updates are being talked about and I log all the bugs I've encountered plus the ones that are noted in the User Manual

I flew about 5 flights within the 10-day of installing the SSL and had NO problems filing the Pirep and getting the AUTO APPROVAL email

RECEIVEVAMPIREP.PHP Lines 795 - 801

      // Send mail to the staff
      $type='VAM ACARS';
      $mail = new vam_mailer();
      $mail->mail_flight_report_compose($gvauser_id,$type,$dep,$arr);
      $ok='OK';
      $ok=preg_replace('/\s+/', '',$ok);
      echo $ok;

EMAIL.PHP Lines 40 - 45

   public $default = array(
      'transport' => 'Mail',
      'from' => 'admin@xxxxxxxxxxxxxx.mmmmmmmm.com',
      'charset' => 'utf-8',
      'headerCharset' => 'utf-8',
   );

xxxxx=subdomain
mmm=maindomain

In SIMACARS, the url is http://www.subdomainname.maindomain.com/vam

I connect with SIMACARS no problems. If I change http to https... we have problems!

My hosting 'gurus' are looking on the Server side to see what, if anything, has changed.  My gut feeling is the Admin email address from email.php may have been deleted?   Tech guys promised to get back with me before day's end. I'll update as soon as I find more info and maybe a solution???

Cheers,

Keith

Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: N910CJ on June 22, 2018, 04:11:55 PM
Hello all.  I'm just adding my situation to this thread. It may be all related.
...
 I'll update as soon as I find more info and maybe a solution???

Cheers,

Keith

Hi Keith,

Thanks for your information-laden contribution.  I'm sure it will be a much better quality offering than my paltry submission. Mr. VAM will appreciate it!

Calvin
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on June 22, 2018, 10:25:14 PM
Well... any offering is better than no offering at all.  But this issue is driving me NUTS.  I just got off the phone with my Hosting gurus and they can see absolutely no reason why I should have this failure. They verified that the admin email account entry in the VAMCORE/APP/CONFIG/EMAIL.PHP script - when they sent and email to it... it didn't BOUNCE BACK... meaning that may NOT be the issue.

They asked me to send screenshots of the steps taken to get the error... which I did. They're going to dive right back in (w/o modifying any code) and see if the SSL Certificate on the main domain is somehow contributing to the problem.

Time for a Cerveza!

Oh! I'm also trying to post the photos I sent to the gurus and I think there is a limit quota here on this forum. Se la vie...
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on June 22, 2018, 10:31:11 PM
Has anyone figured out or is willing to share the location of the message "Report from logbook This flight is already reported in the web system" or the other confusing message "During data transmission some Cervezas were chilled too cold... blah blah blah"???

Maybe I'll GrepWin the php and see who's on first... what's on second... after another beverage.

Cheers

Keith
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on July 02, 2018, 06:40:33 PM
Sorry I forgot to update the reason and solution for my problem.  It happened because the "TITLE" of the Airplane had an apostrophe in it.  Ex: "Dep't of Blah Blah Blah". Note the ' in Dep't? Once I removed it and re-did the flight, everything worked.

Cheers,

Keith
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 12, 2018, 08:03:37 PM
Hello i've the same problem i need help and my problem is not resolved this is error message on start Simacars :
Error trying to get aircrafts from vam system
Error trying to get aircrafts from va web
Error trying to connect to va web
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 14, 2018, 03:08:11 PM
up
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 17, 2018, 03:43:46 PM
up i need help for this problem please
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: CharlieBravo on July 17, 2018, 04:02:50 PM
double and triple checked the url you entered in the Virtual Airline settings within SIMCARS?
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 17, 2018, 06:22:40 PM
http://mydomain/vam and refused to connect.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: BilKapek on July 19, 2018, 11:00:32 PM

you had to make a mistake somewhere there is no reason that it does not work
if you have entered the correct username and passwordhave you solved problem ?
Sam.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 20, 2018, 09:21:19 AM
Hi, problem is not resolved this is error message

Error trying to get aircrafts from vam system
Error trying to get aircrafts from va web
Error trying to connect to va web
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: BilKapek on July 20, 2018, 09:36:22 AM

what are the operations performed to try to solve this problem ?
if you wish I can help you please let me know


Sam.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on July 21, 2018, 12:37:55 AM
This may be a different approach. Coult it be possible the VAM package was NOT installed correctly at the hosting company's servers?  Reason I asked... I just went to the VA link provided by pifortif and it looks like the 404 Error over there?

I dunno...

Keith
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 21, 2018, 05:46:05 PM
Hello i don't given the link of my virtual compagny, but the link is http://greedlandairlines.pw/vam

This is the exact error message

Error trying to get aircrafts from vam system
Error trying to get aircrafts from va web
Error trying to connect to va web

Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: BilKapek on July 21, 2018, 09:03:13 PM

Quote
Salut Benoit
ce que tu donnes comme info n'aide énormément
en mon sens tu ne l'as pas configuré correctement où tu as sauter une étape importante lors de la configuration
je t'ai proposé mon aide mais tu n'as pas l'air intéressé donc à toi de voir


Hi Benoit
what you give as info does not help much
in my opinion you did not configure it correctly where you skipped an important step during the configuration
I offered you my help but you do not seem interested so you see


Sam.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 22, 2018, 02:12:25 PM
ok look the photo for other information

Photo of the new VA add in Sim Acars
https://image.noelshack.com/fichiers/2018/29/7/1532261129-image-pb-1.png

Photo of the first error message
https://image.noelshack.com/fichiers/2018/29/7/1532261128-image-pb-2.png

Photo of the second error message
https://image.noelshack.com/fichiers/2018/29/7/1532261129-image-pb-3.png

Photo of the third error message
https://image.noelshack.com/fichiers/2018/29/7/1532261128-image-pb-4.png
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: BilKapek on July 22, 2018, 02:35:25 PM

okay that I understood it from the beginning
but on the side of the administration did you look at your configuration
that it is well in adequacy with the required minimum
SIMACARS connects very well too, but does not return you any information for me you made a mistake at the level of the administration


Sam.
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 22, 2018, 03:39:08 PM
i'm reinstall all files and i informing you if problem it's resolved or not
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 23, 2018, 12:02:50 PM
Hello , i've reinstall all files and my problem is not resolved . All solutions proposed is not a succes . Have you got a ultimate solution for this problem? or no?
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: BilKapek on July 23, 2018, 12:07:51 PM

I think in the administration there is a step that you have not made where the error comes from because the program connects very well to the site
contact me privately if you want me to help you
Sam
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: quepsi83 on July 23, 2018, 05:52:24 PM
I just took another look at image #4. Would you try recreating a NEW virtual airline and make sure there is NOT a "/" after VAM? Then try connecting to the NEW virtual airline?  Let us know if that solves the problem?

Cheers,

Keith
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 23, 2018, 08:00:57 PM
Hi your solution not functioned . sorry
Title: Re: SIM ACARS NOT CONNECTING TO WEBSITE.
Post by: pifortif on July 24, 2018, 10:19:24 AM
Hello I change system of site and I am thought of on PHPVMS thank you again as your help. Cordially pifortif